Elizabeth (Lisa) McGurgan
with Ears of Experience, LLC
We are the plan behind the magic!
with Ears of Experience, LLC
We are the plan behind the magic!
"I cannot recommend Lisa's services enough! We just finished our 3rd trip that she's booked for us, and we had a wonderful time! She rescheduled this trip twice for us and was able to answer every question we had. She was happy to step back and let me take a bigger role in planning our meals and park touring, and when we decided to try two resorts in one trip, she gave us advice to make sure we maximized our experience at both. She is a true Disney planning expert, and I recommend her services to everyone who asks me how I do Disney!" - Ric F., Hurricane, West Virgina
“Lisa arranged our Disneyland trip and couldn’t be happier! She’s very responsive, professional and very pleasant to deal with. All pertinent information needed to make our trip manageable were provided! She also handled our dining reservations which was a plus! Thank you Lisa! Looking forward to working with you on our next Disney adventure!” – Leah B., Issaquah, Washington
“Lisa helped my family book a trip to Aulani in Hawaii. Lisa was very attentive and handled everything! Our trip ran so smoothly. Transportation, excursions, rental cars, everything went as planned. I would highly recommend using Lisa for your travel plans and I will be using Lisa again in the future!!” – Stacey V., Aurora, Colorado
"My family and I had a great experience with Lisa! She was so amazing and made our 1st trip to Disney perfect! I can’t stop smiling about our trip, how smooth it went and how much fun it was! She took care of everything and nothing went wrong! I was so prepared and had everything we needed. Our resort was great, attraction selections, and restaurant recommendations were just right for the 4 of us. Thank you to Lisa for giving us memories to last a lifetime and for making an overwhelming planning task so seamless! I would definitely reach out to Lisa in the future and recommend to all my friends and family." Jackie B., Vorhees, New Jersey
"Are you a working mom or dad? Are you trying to plan your first Disney visit? Do you just not want to hassle with all of the reservations that can help you maximize your time in the parks? Give Lisa a call! She is knowledgeable and responsive and has a love for Disney! We literally could not have done our trip without her!
She helped our party of 8 navigate which parks to do on what day, based on estimated crowd size; how to split fast passes among our group (which included thrill seekers and toddlers); best suggestions for restaurants and meeting characters; and provided lots of inside tricks and tips....the list goes on!
I have wanted to take our family to Disney for a while but just did not have the bandwidth to plan it out. Lucky for me, Lisa handled everything!
Whether you stay on a Disney property or not (we did not this time) Lisa can assist you! I highly recommend her to anyone! Thank you Lisa!" - Camila K., Atlanta, Georgia
"Lisa did it again! She took our idea for a last-minute trip and made it magical! She was able to find us the perfect resort (Port Orleans-Riverside) to complement our reservation at The Campsites at Fort Wilderness. She highly recommended Riverside, and it didn't disappoint! She made sure that we knew what to expect with booking a trip on such short notice and helped us manage our expectations. We were able to relax and enjoy our trip with her help! She really knows her stuff!" - Ric F., Hurricane, West Virginia
"Lisa— we had the very best time in our Disney cruise last week. Thank you so much for everything you did to ensure we had the best time. We were so pleased with everything from beginning until end. You are the best!!" - Sandie R., West Harrison, New York
"We also just returned from our Disney trip and it was fabulous! Working with Lisa was easy and stress free. I would definitely recommend her to anyone going to Disney!" - Sarah M., Crestview, Florida
"We recently took our first family trip to Disney World and it was truly magical! Lisa really helped to make the trip special in so many ways. First, it’s obvious how passionate she is about all things Disney and she’s equally passionate about helping others experience the magic of Disney themselves. As a newbie, I had lots of questions and needed plenty of guidance. Lisa was always available to help and offer advice. She was very easy to get in touch with by phone and extremely prompt with her email responses. Whenever something needed adjusting or updating she made it happen in the blink of an eye! She took the guesswork out of the whole process and took care of everything so that I didn’t have to stress over any detail, big or small. A few more examples of her awesomeness include advice on the best place to rent a stroller, informing us of a special promotion for anniversary edition magic bands which so many people (even the park workers) gushed over and asked where we got them, sending us our first set of Mickey ears, an incredibly detailed info packet, and being invested in our trip by commenting on my FB posts/pictures. I could go on and on but I’ll end by saying I would—and do—highly recommend her to anyone planning a Disney vacation and I’ll never plan another trip without her!" - Emily B., Poolesville, Maryland
"We used Lisa to help us with our recent trip in January. Having never used an agent before, I wasn't sure what to expect. She exceeded my expectations all the way around. We connected early in the planning process to outline what type of arrangements I wanted. She was great with ensuring they were met and very flexible when I needed to make an adjustment - coordinating having loved ones come from CA later in the trip. She was accessible via email and responded quickly. It was nice to have someone watch the details for us & I really enjoyed getting the material she sent right before we left for the trip. I would recommend her & will use her again for our next trip." - Helen A., Frederick, Maryland
"We just returned from our first family trip to Disney, and we are so thankful for all that Lisa did to help make our trip memorable and stress-free. Initially, planning felt overwhelming with the many lodging options, packages and variety of parks and experiences we wanted to include in our trip. Once I contacted Lisa, she was a wealth of information and took care of everything for us - helped us to select our lodging, dining package, gave numerous dining recommendations and made all character and special dining reservations, reserved our park days, recommended how to schedule and use our Park Hopper and Fast Passes to make the most of our days, and more. Lisa even took care of reserving our stroller rental, gave inside information on the new "Minnie Van" service that we needed to utilize, and provided so many insider tips that we felt like a veteran Disney family! Had we not utilized Lisa's services, I know that we would have missed a lot of the things that we did or made our trip more stressful. Lisa is warm, engaging and so easy to work with. Thank you Lisa, for everything!" - Megan C., Woodsboro, Maryland
"We just returned from our trip, and I am so thrilled with how well Elizabeth did organizing our trip. My wife has some medical needs, and Elizabeth went to infinity and beyond to set her up with a landspeeder (electric scooter), and alert the restaurants with her food allergy, while still balancing great experiences for our children. She stayed in constant contact throughout the entire planning process to make sure we were on the same page, and to let us know of any important information. Due to our early decision to travel, she was able to land us some awesome table service reservations. Her wealth of knowledge, love for the product, and vested interest in her clients made this trip magical and memorable. Throughout the duration of our vacation, she was able to help us with a few things that came up and get them straightened out right away. Her advice and amazing scheduling made this trip stress free. We cannot thank her enough for her hard work and true devotion to what she does. I can’t wait to work with her again for our next Disney adventure!!" - Michael I., LaVale, Maryland
"Lisa was amazing! She took the stress out of planning our Disney vacation. She planned our entire seven day trip to Disney World and it seemed as if all our party of seven had to do was show up and enjoy the fruits of her labor. She is knowledgeable about park tickets, special pricing, rides, character dining, lodging to suit your family, seasonal events etc. Her professionalism and friendly demeanor make her a real joy to work with. On the rare occasion that she doesn’t have an answer to your question, she is quick to research it and get you an answer through her Disney connections. I highly recommend using Lisa’s services for any Disney travel you may be planning!" - Lynne W., Voorheesville, New York
“Lisa was the best travel agent that we have ever worked with! I wish that we had used her on our past trips to Disney! She was so helpful and responsive every step of the way. We had to cancel and reschedule our trip due to a family emergency and she made that process so much easier than it would have been without her. She made sure that we were aware of all deadlines for reservations and fast passes and that we were organized with all of our luggage tags, bus tickets, magic bands, etc. She is so pleasant, friendly, and knowledgeable - I can't imagine working with anyone better. I would recommend her to anyone and everyone planning a Disney trip! Thanks Lisa!!” - Amy V., Hanover, Massachusetts
"We took my folks out to Disney World as part of their whirlwind tour of USA and they had an absolute blast and Lisa took all the headaches out of the planning process and was incredibly patient and helpful with my many questions and changes that I needed done. She also helped organize a motorized scooter rental which definitely helped our vacation run smoothly. I know I will definitely go back to Lisa for any future Disney plans and will definitely refer her to anyone I know is planning a trip.. Thank you Lisa- you really do rock!" - Michelle R., Kyle, Texas
"Working with Lisa to plan our Disney vacation was awesome! I loved doing my own research for the trip, but she was able to give me so many tips from her first-hand experience. She was able to get us every reservation we wanted and worked with me when I wanted to make some changes. She was able to help me add my mother-in-law to our reservations which allowed me to give her and my wife an awesome surprise for Christmas. She worked with me every step of the way and helped us to have an absolutely magical vacation! I can't recommend her services enough." - Ric F., Hurricane, West Virginia
"Lisa was awesome! It was our boys' first Disney trip (ages 6 and 8) and I kept putting it off because the planning seemed overwhelming. Had I known about Lisa last year, we would have gone then! She did everything for us so we didn't have to stress over anything. Planning this was trip effortless on our part, and I couldn't have asked for a better person to work with. We were very impressed with her knowledge and experience and would highly recommend using Lisa if you plan to go to Disney. We will definitely use her again!" - Jennifer G., Manalaplan, New Jersey
"Lisa was awesome! She had taken much of the burden off of me to reserve the resort and dining & memory maker reservations. She was able to answer every question I had and was very fast in responding. I appreciate her advice and tips and definitely would go back to her and recommend her to others. My husband, five-year-old daughter, and I really enjoyed our time there. We stayed at the Port Orleans French quarter and it was perfect for us. Direct buses, nice pool with the waterslide, and had a quaint feel to it. Thank you so much Lisa for all of your assistance." - Chrissy E., Middletown, MD
"Awesome! Lisa was a life saver! My 14 yr old daughter and I decided to spend a couple days at Disney after a soccer tournament over this past Christmas/New Years. In preparation, she did basically EVERYTHING for me. I gave her a few ideas on what we desired in pricing, hotel, and parks, and she took care of the rest. Magic bands, hotel and park information arrived in the mail prior to our departure.
Her Ears of experience was a huge asset! She gave us some suggestions that made our short stay very enjoyable. She was easily accessible via emails and phone, a true professional. I can't express enough how easy and comforting it was to use her free service! Thank you again Lisa!" - Marc V., Germantown, Maryalnd
"We had a great time on our Disney vacation! Wonderful choice of restaurants. Very knowledgeable on when and where to go. Fast passes worked great. Provided great tips on food and wine festival. Best Disney trip we ever had....Lisa did all the work!" - Kathy B., Wilton, Connecticut
"Lisa was amazing. I have never used a travel agent before. Her knowledge of Disney and the little details made our trip fantastic. I am looking forward to booking my next Disney vacation with her!" -
Dawn L., Frederick, Maryland
"Lisa went above and beyond for us! Our trip was completely changed because of hurricane Matthew. We thought our dream vacation was not going to happen and Lisa reorganized everything for us, She worked tirelessly to ensure everything was taken care of. She was always readily available for us with any questions we may have had, I cannot say enough good things about her! I would highly recommend her to my friends and family and I look forward to using her again for our next trip." - Debra S., Lindenhurst, New York
"Lisa was absolutely terrific navigating us through the entire Disney process and made everything extremely simple for us to plan our vacation. From making reservations 180 days out to last minute dinner reservations, Lisa was an absolute professional. We were at The Contemporary Bay Lake resort during Hurricane Matthew and Lisa was there answering texts/emails amazingly fast and was instrumental in keeping things calm and reassuring throughout the trip! We plan on going back in about three years and will absolutely look to Lisa to help us once again (hopefully minus the hurricane next time)!
Highly recommend Lisa to anyone looking to plan your next Walt Disney world vacation!" - Jon L., Boyds, Maryland
Lisa is amazing and I HIGHLY recommend her to plan and book your next Disney vacation! She took care of all the details of our vacation from purchasing and linking our tickets, booking our travel arrangements to and from the airport, and giving us detailed information on activities and rides at all the theme parks! I could not be more happy with the entire experience and look forward to booking our next trip!" - Julia C., Clarksburg, Maryland
"Lisa helped us plan the perfect 1st trip to Disney! From the resort - Port Orleans French Quarter - to the tickets, meal plan, photo pass, magic bands.... She was so helpful from beginning to end. She was always available to answer questions and give advice! Our entire family had a fantastic time!! I will absolutely recommend Lisa to anyone planning a trip in the future and certainly use her again for our next trip!! The packet of information and special treats for my daughter prior to our trip were so personal and sweet.... Lisa is the best by far - don't hesitate to contact her for your next trip!!! Thanks again Lisa!!!" - Michelle M., West Chazy, New York
"We wanted to thank you for all of your help with planning our Disney vacation. Everything was perfect! We really appreciate your help with transportation, making dining reservations, help with choosing fast passes and everything else. We had an absolutely amazing time!! Thank you again for all of your help!" - Dana W., Arlington, Virginia
"Lisa helped us have the inside scoop on everything from what days to visit which parks, where to grab a quick bite for lunch, how to get the most from fast pass and what order to do the rides. She was extremely responsive, supportive and patient with our many questions. Even if you've gone many times, she takes the effort out of making reservations, best dates to go, and what people are saying about the new rides or ticket programs. We enjoyed our trip more because of her help. I'll definitely connect with Lisa for our next trip!" - Sheila K., Putnam Valley, New York
"Thank you Lisa for planning a Magical trip for our family! We had so much fun at Disney and Universal. Making memories to last a lifetime! From your packet full of amazing information, tips, restaurant reservations you took care of every detail for us! After planning our Disney trips in the past this was by far the easiest Disney trip ever! You are amazing thank you so very much!!!" - Susan S., Germantown, Maryland
"Lisa planned my family's first Disney cruise and we couldn't have been happier! Two of my family members get sea sick so I was worried about our cabin location on the ship but Lisa knew just where we should be. She gave us great tips on activities on the ship and on Castaway Cay to make sure we didn't miss anything. She also gave us a special surprise in our cabin! Lisa is an expert in all things Disney and I will be calling her again for our next trip!! Thank you Lisa for loving what you do! It shows!" -
Suzanne S., Northfield, New Jersey
"There is just no way we could have done this vacation without Lisa!! She did so much and gave us such helpful information from the moment we met. She did all the work for our vacation, from ordering and linking our tickets, scheduling our meals and booking our appointments. She was a life saver. These vacations can be so overwhelming, and as a first timer it was even more so. I would go again in a second with Lisa's help. It was great. We couldn't have done it without her!!" - Kasey S., Middletown, Maryland
"If you are looking to plan a stress-free Disney vacation, CONTACT LISA!!
Lisa's expertise and patience are unmatched. Our whole group loved it - the hotel, restaurants, fast passes - everything was top-notch and exactly what we were looking for. Lisa listened to our likes and dislikes and took into consideration the ages of our group and made fantastic recommendations. We could not be more happy with the entire experience and will recommend Lisa to anyone thinking about a Disney vacation. Thanks for everything - we look forward to our next trip!!" - Christina K., Yonkers, New York
"It was really helpful to have a "Disney Expert" plan our family trip to Disney World this past June. It removed the stress from my life. My kids were first time park goers, loved the trip and are asking to go back!" - Lisa P., Moultrie, Georgia
"I can't thank you enough for everything you did for us! We booked our vacation with only two weeks notice and everything came together perfectly!! I couldn't have done it without you! ♥" - Shannon B., Westminster, Maryland
"Just wanted to say thanks to Lisa for helping us plan such a wonderful trip to Disney. She found the best deals, booked the best restaurants and got us all our fast passes...I highly recommend booking thru Lisa McGurgan. Not only is she a great friend - but she is a fantastic Disney Travel Agent!!!!" - Jen Z., Germantown, Maryland
"Thank you so much for all your help with our vacation! We had such a wonderful time! It was great to have you just a text away with any questions! I have been recommending you to anyone considering a Disney vacation!" - Gemma R., Plainview, New York
"If anyone is looking for someone to plan your Disney vacation, please use Lisa McGurgan! This was the most stress free Disney vacation we have ever had. She took care of everything....From the park tickets, hotel, restaurant reservations and more. We also loved all the details she gave us in our packet which helped us decide which rides/parks to hit first. We all had a great time and I didnt have to do a thing! From beginning to end, she was top notch! We will definitely be using Lisa in the future to plan our Disney vacations!! Highly recommend!!!" - Stacy G., Germantown, Maryland
"We had a wonderful Disney vacation thanks to Lisa! Her advice was spot on. My life is busy enough without trying to plan the perfect Disney vacation. Outsourcing the planning to Lisa is the best thing I could have done for myself. Thank you! - Carrie P., Germantown, Maryland
"I highly recommend anyone that is planning a trip to Disney to consider using this company. They were a lifesaver in helping to plan our trip to Disney, just another added magical element to the whole trip. Ears of Experience is a free service. They will take care of booking all of your reservations- hotel, dinning, and any other reservations required for your trip. They will provide you with a detailed itinerary with lots of tips for each day of your visit, including which days will be the least crowded at each park. Their website has loads of tips from those who have traveled to Disney, especially liked the one about bringing your own water bottle as all places will provide you with free ice water." - Allison S., Germantown, Maryland
"I was overwhelmed at planning our first trip to Disney - where to stay, MagicBands, dining, FastPasses. Whoa! Lisa let us plan at our own pace and kept an eye on us to make sure we didn't miss any arrangements or details. So nice to be able to just enjoy the vacation! I know how I'll start my next Disney vacation .... with a phone call to Lisa!" - Lynn M., Germantown, Maryland
"Lisa planned our 8 day trip to Walt Disney World! She is an expert at planning and creating an itinerary that works! We had 11 people in our party and she planned for everyone's needs! Our hotel was awesome and we rarely waited on lines because she navigated the FastPass+ system perfectly! Everyone got to do the parks, rides and shows that they wanted and all of our dining reservations worked out perfectly! I would highly recommend Lisa to anyone looking for a perfectly planned Disney Vacation!!!!" - Tara G., Hingham, Massachusetts
"Lisa is a consummate professional!!
She is sure to provide you with ALL of the information that you could possibly want; so that you can truly make the very best opportunities take place! From the best times & places in each park; to the best venue for food or your place to stay!! She's also fantastic about letting you know the best time of year to attend; and the best prices available!!!
Thanks Lisa!" - Denise T., Germantown, Maryland
Here's just one of the MANY wonderful memories of our amazing Disney vacation. We had the time of our lives and we have you to thank! You did an awesome job helping us plan our family vacation and we appreciate your dedication and hard work. Thank you so much! Can't wait to plan our next Disney trip with you soon!!" - Chrissy B., Kings Park, New York
"Thank you, thank you for helping to make my family's long awaited trip to Disneyland such a success! You took all the worry off my hands and I just had to get us there. The boys loved it, and because you had managed all the details, I was able to relax and just wait for the smiles!!"
- Laura R., Germantown, Maryland
"Thanks again for all of your work planning our trip to Disney! We loved every minute of it. My kids are already talking about going back." - Leigh K., Melville, New York
"Lisa - we had a fabulous trip to Universal. Thanks for the last minute (3 weeks away!) help booking the hotel, tickets, and food. The insider tips were fabulous, we loved the express passes, and the help with booking restaurants that would help us with food allergies was monumental!!! Thanks for a great experience! Julie & 2 teen witches & 1 boy wizard." - Julie A., Washington, DC
"I thought Lisa was incredibly helpful and well versed in all Disney things. She really helped us plan and execute a wonderful vacation. Although we did not have a lot of time, we were able to go on every ride and see every show that we wanted to. She was always available to answer any questions or problems that came up." - Jessica C., Plainview, New York
"My sister and I had an amazing trip to the wizarding world of harry potter, all thanks to Lisa! We had to reschedule our entire trip due to a hurricane and Lisa made it easy. She was always available to us and prompt with her responses. From start to finish our trip was perfect. Could not have asked for a better experience." Molly C., - Brunswick, Maryland
"My sister covered it but Lisa was very responsive when our Wizarding World of Harry Potter trip got cancelled due to a hurricane. She gave us great advice on re-booking and took all our requests into consideration. She also provided great information on the airport transfer, hotel and park information. We had a blast and it was very easy thanks to Lisa!" - Maggie F., Brunswick, Maryland
"Thanks so much for helping us plan our Disney trip from the very beginning through the end! We had an unbelievable time, and your ongoing assistance was invaluable. Thanks again!!" -
Tyler K., Metuchen, New Jersey
"Lisa arranged our trip to Universal Studios in Orlando, FL last month. We stayed at the Loew's Portofino Bay Hotel. It was lovely, the restaurants were great, a selection of restaurants and priced at various levels. It was (almost) like being in Italy. Every evening on a balcony looking over the plaza and water, they had an opera performance for about 20-30 minutes. It was wonderful to listen to. It was convenient to boat or to walk to City Walk or Adventure Island where all the rides were. The area was nice, plenty of restaurants by the parks. I would recommend that Lisa make your arrangements. She got us express passes (like Disney Fast Pass) and it did help to get in quicker. All in all a wonderful time a fun/relaxing time." - Diane M., Hedgesville, West Virgina
"Lisa was awesome, it had been 20 years since i had been to Disney and was planning on taking my daughter and her 5 children. It was a quick plan and I left it all to Lisa and it was perfect, she took care of everything." - Debbie H., LaVale, Maryland
"Simply put: she's amazing! Lisa helped me through all of my big problems, but also all those little "hmmm...I wonder..." questions! And she ALWAYS has a kind word and a smile! She made an already special family trip, even more amazing BEFORE we even left! Thank you Lisa! We love you!!!" - Victoria M., Lincolnton, North Carolina
"We decided about a month and a half before our travel date that we wanted to go to Disney with our 3 kids (6 year old, and two 2 year olds) so I was overwhelmed and had no idea where to start. I found Elizabeth (Lisa) and I am sooooo glad we did! She helped answer all of my ridiculous newbie questions lol, helped us save money by not only recommending a dining plan but booking reservations that allowed us to feed the little guys, and then booking fast passes for us that we're perfect for our family and the kids! She went above and beyond to also recommend what rides/attractions to get to early, which ones would be okay for the little ones, and when to take breaks to get the most out of the trip. The itinerary she gave us was on point and not overwhelming and seriously every suggestion she made worked so well for us. Thank you again so much for your help!!! It would have been disorganized chaos for my crazy family if it wasn't for you!!!!" - Regina W, Frederick, Maryland
"Amazing Trip. Thanks for all your work making our Disney trip great. Tusker House Restaurant in Disney’s Animal Kingdom Park was an excellent recommendation. We will be using your services again soon! – Holly T., New Hampton, New York
"When planning our tip to Disney I found myself very overwhelmed! It had been about 8 years since our last trip and so much has changed! I contacted Lisa and she made everything so easy! She booked everything for us and advised me on best times to attend, how to navigate the parks and clued us in to what we shouldn't miss! For me, one of the best parts of the service she provides is her availability during our trip. We had more than one occasion where her assistance was incredibly helpful (ie last minute dinner reservations). I don't think I will ever go to Disney without Lisa's help!" - JoAnn J., Clifton Park, New York
"Lisa was so helpful planning our family's first trip to Disney 11/1-11/8! She gave us a lot of "insider information" that maximized our experience. Very detailed oriented and thinks of everything! We really appreciated our Disney care package before we left for our trip. Lisa included personalized drawstring bags for our girls that they carried every day at the parks. A lot of people use online messageboards to help plan their Disney trip, but I found it to so much better to have a knowledgeable person we could trust answer our questions." - Stephanie K., Metuchen, New Jersey
"Lisa, I can't thank you enough for making our family's first trip to Disney the most memorable one ever. Without you, we would never have thought of all the little "extras" that made our trip even more magical. You helped me along each step of the way, and really cared. Thank you so much!" - Debra D., Farmingville, New York
"We went into this not knowing anything. Our friends sent us to Lisa. They use her all the time. She got us a great resort at a awesome price. Art of animation at Disney. She stayed with us the whole way and sent quite a few reminders and itineraries along the way. She made plenty of recommendations that we wouldn't have known about. We had an awesome vacation and the bottom line is that Lisa was spot on with everything. And it was cheaper than booking it ourselves. She is a winner. A++++++" - Justin M., Coram, New York
"Lisa planned our trip to Universal and it was a phenomenal trip!! Lisa sent us updates before our trip and gave us a wonderful packet with all of our information in one place. Her maps of the parks and property were so phenomenal that even the staff at our resort was impressed- saying they were better than any maps they provided!! Our family had a wonderful trip and didn't have to worry about a single thing, thanks to Lisa!! Thank you, Lisa, for your wonderful expertise!!" - Torie R., Germantown, Maryland
"Lisa is wonderful!!! I am so glad I found her! Our cruise on the Disney Wonder was perfect!! Thank you for making our girls trip perfect!!!!!" - Kelly M., Germantown, Maryland
"Thanks for everything Lisa! Our trip was awesome- the kids had a blast. The dinner selections worked out well, the resort was great, and thank god for fast passes! It was a great family trip and your planning was a huge part of that. I've already mentioned your name to some people interested in traveling to Disney. Your responsiveness to my many emails was also greatly appreciated." - Nicole N., Hanover, Massachusetts